My bank details have been stolen

Do you suspect that your password has been stolen? Change it now from the "Change my password" button.



If you suspect that your bank details, such as your password or other confidential account information, have been stolen, the first thing to do is to change your password to ensure that your old password cannot be used.
If you need it, we can help you with this situation right now from this page:
• Click on the "Change my password" button to cancel the password you have been using until now. You can see the button at the top of this page.
• If you want a bank agent to assist you personally, you can reach us out by calling the customer service number ([phone] or the consumer service toll-free number 900 700 010.

Some practical advice.
There are some steps you can take in your day-to-day life to keep your data safe from cybercriminals. Follow these recommendations:

• Periodically change your card PIN and password to access your remote banking.
• Never write down your passwords.
• Never give out your username and password (or other personal data) when asked for them by SMS, email, etc.
• Look at the last login date and time when accessing your remote banking.

Common scams
There are a number of common scams on the Internet and that you should be aware of in order to keep your data as secure as possible.

• Phishing. Phishing is the attempted theft of passwords or other confidential information to gain access to other people's bank accounts. The most common types of fraud are the creation of fake websites and/or portals and the falsification of the origin of email messages (although SMS, fax or telephone can also be used). These two techniques are used to fraudulently capture passwords to third-party services and applications or other sensitive information, such as account and card numbers (including expiry dates), in order to access your information or carry out transactions in your name. Please note that Banco Sabadell will never ask you to enter your bank details or access codes through a link.

• Malware. Malware is software that is installed on the computer without the user's consent and whose main purpose is to steal banking data in order to gain access to the user's accounts. One of the recommended precautions is to make sure that you always have your operating system and browser updated to the latest version.

• Viruses. Viruses are installed on the computer without the user's knowledge and have malicious purposes, such as destroying or stealing information or causing malfunctions in the computer or in the network to which it is connected. A virus, in addition to acting on the affected computer, spreads to other computers with which it may be related or connected. Some preventive measures include not using unknown programmes or files and not opening emails from unknown senders.