Why can’t I send documents through remote banking?

If you are unable to upload documentation to your Shared Documents section, please check that:

This function is NOT AVAILABLE in the app.

   • You are logging your remote banking from the web.
   • The file does not exceed 20Mbs.
   • The file has one of the following supported formats: pdf, txt, jpg, bmp or png.

Remember that if you are dealing with documents relating to a mortgage application, these documents must be made available from the mortgage guidance platform via the access provided to you when you run the mortgage simulation.