Why do I get an error when validating files?

If an error is shown when trying to validate a file, it may be due to its format. Check its content according to the message that we show you in the validator window, where the wrong line and field are indicated. Also, check that you have generated the file according to the specifications of the regulations. If the error persists, please, contact us at 963 085 000.

Please note that our telephone operators will never ask you to give them your remote banking password directly. However, you may need to enter the code on your telephone keypad in order to carry out certain operations.