Why can't I make purchases with the mobile phone?

Once you have added your card to your mobile wallet app (Apple Pay, Google Pay or Samsung Pay), please check the following:

• Make sure your device has NFC enabled to communicate via contactless with the merchant's POS terminal. Depending on the device, additional NFC payment configuration may be required in some cases.

• Confirm that you have sufficient funds available in the linked account from the Banco Sabadell app. By selecting the desired account and clicking on the information icon or credit from the menu   and selecting "Cards", depending on the card you are using.

• Check that you have not exceeded the purchase limit. You can view and modify the operating limits of your card from menu > Cards, select the card and click on Settings > Limits & Uses.


You can find more information on how to pay with your mobile device by clicking here.