Why can't I update my National Identity Card?

Make sure you place the National Identity Card on a flat surface and avoid reflections or blurred images. Remember that the National Identity Card must be fully visible, without any cut-off areas. The format must be .pdf or .jpg and the image must not be larger than 50 MB.

If the issue still persists or you cannot find the option in the app, you can try to update it from the web by clicking here or requesting an appointment at your office