How long does it take for a refund to be reflected onto the account?

The refund of a direct debit bill payment is normally reflected in the account once the refund is successfully requested. However, if you requested the refund after 5 pm, the credit will be available in your account on the next working day. If, after this time, the payment has not occurred and you are not allowed to make the refund, ask for an appointment at your branch to arrange the refund.