How to return a direct debit bill

You can return a direct debit bill from the following link: Return bill (debited from account).

You can also return a direct debit bill from your account transaction query.

1. Go to the menu Accounts > My accounts and transactions.
2. Select the account.
3. Locate the bill and click Return

Important information:
• Reimbursement may take up to one working day.
• The maximum period to return a bill is 8 weeks, except for certain issuers, whose period is shorter.