Customer Service Area
- How do I request a certificate?
- How do I make an appointment?
- How can I check my account movements?
- How can I cancel a transfer or request it to be refunded?
- How to authorise payment of a B2B bill?
- What is the suffix in a file batch?
- How do I anticipate a Reverse Factoring?
- How do I issue a Reverse Factoring?
- How to request account movements in Standard 43 (simplified) format?
- Where can I obtain a SEPA direct debit mandate template?
- What should I do if I receive an alert and have not carried out any transactions?
- What should I do if I can't find my card?
- How can I claim back an undue charge on my card?
- How do I activate a card?
- How do I make an appointment?